Up Town Cigars Project

Client Background
Uptown Cigars & Smoke is a retail and lounge business based in Yucaipa, California (Greater Los Angeles area, USA). The company specializes in premium cigars, tobacco accessories, and a members-only lounge experience.

E-Commerce Solution
The website uptowncigars.com is built as a WordPress + WooCommerce e-commerce solution. It provides a full digital storefront for selling cigars and accessories, with standard WooCommerce catalog, product, cart, and checkout flows.

Key Functionalities

• Catalog & Product Pages
  Products are structured with categories and attributes (e.g., brand, size, wrapper type). Each product page includes descriptions, reviews, and related products.

• Membership Program
  Customers can subscribe to membership tiers (such as lounge access or discount levels). These memberships unlock exclusive benefits and private catalog areas.

• Recurring Payments
  Memberships are billed on a recurring basis (monthly/annual) via integrated payment gateways, with auto-renewal and member account management.

• User Roles & Registration

  • Administrators manage the full system.

  • Shop Managers handle orders, products, and customers.

  • Members (custom role) receive gated content and perks.

  • Staff (custom role) can fulfill orders and manage inventory.
    Registration includes age verification (21+) and account activation.

• Compliance
  The system enforces tobacco sales compliance with 21+ legal disclaimers and age affirmation at checkout.

• Customer Account Management
  A “My Account” dashboard allows users to view orders, manage addresses, update payment methods, and track membership status.

Administration & Reporting

• Back-office staff can manage orders, process refunds, oversee memberships, and generate reports on sales, customer retention, and subscription renewals.

• Marketing tools like coupon codes, membership-only pricing, and event promotions are supported.